The 6 pillars of a safety and security culture to help businesses manage the impact of the unpredictable human behaviour on staff, the public and their day-to-day operations. Read on for more details....

With assaults increasing towards customer-facing staff, how well are your staff trained to deal with a confrontational situation? In this article,we explore hands-on policies and their benefits for customer-facing teams and organisations....

Safety, improved customer experience and deterring theft are the oft cited drivers to the increase in bodycam usage in retail but what are the pros and cons for bodycam use in a retail environment and how can you help your staff manage conflict when it arises?...

The world of customer service can be pressured and employees are increasingly finding themselves in the midst of conflict situations. Whether you have teams working in shops, railway stations, or any other customer-facing role, understanding conflict and conflict management is crucial for handling...